Part-Time Position Overview: 

To support the accounting, operations, marketing, and leasing teams and to fulfill reception desk and customer service duties for a Regional Shopping Center. 

Supervision Received: 

This position reports to the General Manager. 

Supervisory Responsibilities: 

There are no supervisory responsibilities for this role. 

Principal Accountabilities: 

• Assist various property management departments in their day-to-day activities.

• Handle insurance reports; process the reports to the insurance company; provide any follow up on inquiries.

• Contractor Insurance Compliance: Ensure that all contractors have current insurance certificate on file; contact contractor or contractor's insurance carrier if necessary to obtain valid

certificate.

• Assist General Manager and Senior Administrative Assistant as needed on administrative tasks.

• Perform receptionist and customer service functions.

o Greet Tenants and Customers at Management Office.

o Answer incoming phone calls.

o Assist at Information Booth and train.

• Guest Services

o Update guest services manual for mall on an annual basis.

o Review monthly staffing schedules with the marketing manager according to holidays, events, and center traffic trends.

o Monitor Information Center expenses.

o Interact with customers in the selling of gift cards, and stroller and wheelchair rental.

o Complete daily shift reports and keep track of monies in the register.

o Assist with customer complaints.

• Perform other duties as assigned.

Competencies:

Learning on the Fly - learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoys the challenge of unfamiliar tasks.

• Problem Solving -uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, looks beyond the obvious and doesn't stop at the first answers.

• Organizing -can marshal resources (people, material, support) to get things done, can

orchestrate multiple activities at once to accomplish a goal, uses resources effectively and

efficiently, arranges information and files in a useful manner.

• Time Management -uses time effectively and efficiently, values time, concentrates efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities.

The duties and responsibilities listed above are not a comprehensive list. The duties, responsibilities or activities may change, or new ones may be assigned to the employee at any time with or without notice.

PRCP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, hair texture and protective hairstyles which are defined to include, but not limited to braids, locks and twists or any other characteristic protected by federal, state or local laws.